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Answers on putting AI to work in a small business, from Billy Rybka at Peak Systems.
Getting AI to work in your business
Why AI Automation Projects Never Get Finished (and How to Fix It)
Because when a build gets hard, there's always a new one to start, and nobody stops you. A lot of them never should have been started either: building feels like work while the real work waits. Filter every idea before you build it. Then finish one before you open the next.
Why does AI keep giving me stupid answers?
Because it doesn't know how your business works, so it guesses. Claude writes the most likely answer, not a checked one, and its training rewarded a confident guess over "I don't know." Give it what you'd give a new employee: what you want and why, your situation, what good looks like, what to avoid, and room to ask.
AI Agents vs Automation: Which Does Your Business Need?
It depends on the job, not the business. Automation is right for any task where every step is already decided, no matter how many branches it has. An AI agent is right for a step that takes a judgment call, like deciding if a lead is qualified. Break each process into steps and give each step its tool.
Why AI Isn't Working in Your Business (and How to Fix It)
It's not that AI won't work for your business. There are four things most business owners don't see: there's no real problem for AI to solve, it's doing a job automation does better, the process only lives in your head, or the system never got finished. Fix those and you get way more done with AI.